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604.873.6490 info@sharons.ca

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Resolving Problems

Resolving Problems

Sharons Credit Union constantly strives for excellence in member service, however, despite our best efforts, errors occasionally do occur. As part of our commitment to you, Sharons has implemented a formal complaint handling process to deal with these situations. This process will provide fair treatment to members and ensure complaints or concerns are dealt with in a courteous and timely manner. If you have a concern or a complaint about the service we provide or the product lines we offer, we want to hear from you. By addressing your issue or concern, we will have ultimately improved our service levels to all members.

Please let us know if you have any questions, complaints or concerns about your dealings with Sharons Credit Union. While our staff members can answer most questions, for complaints and concerns, it is preferable to follow the process outlined below:

Step 1

In most cases an issue or concern can be resolved by speaking to the employee or department you have dealt with. If you are not satisfied with their response you should ask to speak to the Branch Manager of the branch location where you do business with us.

Step 2

If you’re still not satisfied, please print and completed the Complaint Form and return to:

Sharons Credit Union
Attention: Complaint Form – PRIVATE & CONFIDENTIAL
1055 Kingsway
Vancouver, BC V5V 3C7

Complaint Handling Process

When a complaint is received by the Corporate Secretary the date it was received will be recorded and an acknowledgement of receipt will be sent to you within 5 business days.

  • You may be called upon to provide further details and or information that may be reasonably required to resolve your complaint.
  • Depending on the circumstances, the complaint process can be lengthy and may take up to 90 days, however we will endeavor to handle your complaint in a timely manner.
  • You will be provided a response once an investigation has been completed into the circumstances of your complaint.

Complaint Form